Shipping and Returns

Shipping
We charge shipping to UK mainland destinations at the following rates, based on the the total order value.
£0-£15.99 - 99p 
£16-£49 - £2.99
£50 and above - Free Shipping.
Northern Ireland £10 on orders weighing over 2kg regardless of value.
 
Some Highland and Island postcodes and the Channel Islands might incur a surcharge or be subject to slightly longer delivery times.
Please contact us to confirm shipping costs if you need to.
Bespoke orders may incur extra charges depending on the item being ordered. We will inform you of any charges before you decide to buy.
We use a variety of carriers and delivery services depending on size, weight or volume of the package. It is up to our discretion which provider we use. If we have tracking information available we will inform you via email.
All international orders will incur extra postage charges, which will vary on the type of order and the destination. We will provide costs on request.
Returns
Our products are made to very high standards. If you should encounter a problem with one of our wooden products we will repair or replace it at our discretion.  We will cover the postage cost of returning faulty goods.
We do not offer returns for non-faulty goods where they have been made to order at your request, or to your specific dimensions or style.
Other non-faulty goods can be returned for a refund within 14 days of receiving them,  however we ask you to return them to us in the original as-new condition (including any packaging), and you cover the cost of return postage. We are happy to advise on the cheapest return method.
Any refunds will be done using the original payment method.

 

Updated November 2020